EC Parks

TERMS & CONDITIONS

BOOKINGS AND STAYS IN EASTERN CAPE PARKS' NATURE RESERVES.

To ensure a pleasant and successful trip through the Eastern Cape Parks it is essential that you adhere strictly to the regulations, which are intended for your protection and enjoyment.

The following Terms and Conditions apply to all bookings and stays:

1. Damage/Loss/Death

It is a distinct condition of admission to any protected area that the Eastern Cape Parks Board accepts no responsibility arising from a visit(s) however caused:

  • For any death, injury or illness sustained or suffered by any person.
  • For theft/loss/damage to any property, whether allegedly due to the negligence of the board/officers/employees/agents or arising from the use of any facilities supplied/ made available.

    From any alleged defect in any utensil/equipment/services.
  • From any other conveyance supplied/made available, or from any liquid/food supplied.
  • From any other matter arising, in any other manner and from any other cause whatsoever.

2. Disclaimer of Liability

Eastern Cape Parks, its Directors and employees shall not be liable to any person or any legal entity for:

  • Any loss or damages caused by or as a result of any theft or burglary or any other cause and /or
  • Any incident, injury, loss of life, loss or damage whether by Eastern Cape Parks, its Directors or its employees, consequential or otherwise caused to such person or entity from whatever cause arising while upon or while using the said premises or any portion thereof. However such accident, delay, injury, loss of life or loss or damage may arise occasionally as a result of negligence or breach of contract.

2. Booking Fees

  • Right of admission is reserved. ECPB only confirms a booking on receipt of full payment by the deadline date as specified on the provisional booking.

ECPB reserves the right to cancel the booking if no or only partial payment is received, or should the proof of full payment not be received by the specified deadline date. Any money paid in by that date will be kept as credit for the customer for another 14 days period only, after which the money will be forfeited and automatically become an administration fee.

3. Booking Cancellation and Rescheduling

The following conditions apply to any rescheduled booking:

  • Bookings rescheduled will be subject to a 25% of the total booking as an administration fee. The total booking fee plus the administration fee must be paid in full before access to the reserve is granted.
  • Bookings may only be rescheduled twice.
  • Rescheduling of bookings must be made within 12 months of the original arrival date or money paid will be forfeited.
  • When rescheduling, the monetary value of the cancelled booking will go as credit against the new booking (not the quantity of days booked.)
  • Bookings cancelled 15 days or more in advance of arrival date will be refunded at 50% of booking total or rescheduled at 25% for a later stage.
  • Bookings cancelled 14 days in advance of the arrival date will not be refunded, but may be rescheduled, if Central Reservation is able to make an alternative booking. If not, the money is forfeited. If an alternative booking is made, the amount credited to the customer will be equal to the value of the cancelled booking, whichever is the lesser.
  • Bookings cannot be cancelled or rescheduled 13 days or less in advance of the arrival date.
  • Bookings cannot be rescheduled should guests choose to leave earlier than expected due to illness, emergencies, Force Majeure or change of plans.
  • All cancellations must be done in writing by clients if booking has been paid.
  • Should Eastern Cape Parks cancel the booking due to any unforeseen reason, the guests have the option to reschedule or receive a full refund.

4. Reserve Rules and Regulations and Other Useful Information

Eastern Cape Parks reserves the right to deny access or to evict guests who do not adhere to the rules and regulations of the Eastern Cape Parks and/or its' reserves. Money paid will be forfeited. These rules include, but are not limited to the following:

  • No pets allowed on all nature reserves (except registered guide dogs).
  • No collection of bait, removing, damaging or disturbing of fauna and flora
  • No rowdy and unbecoming behaviour.
  • Gate times must be strictly adhered to and travelling inside the Eastern Cape Parks outside of these hours is not allowed.
  • Overnight visitors are only to stay at a booked overnight facility and must report to reception before occupying accommodation or camping site.
  • The feeding or disturbing of animals is considered to be a serious offence.
  • Tariff prices does not include meals, however meals are included at certain parks at an additional cost.
  • Adult is 12 years and above.
  • Child (2-11 years), under 2 years Gratis
  • All tariffs are in South African Rand. Tariffs are subject to alteration without advance notification.
  • No exceeding the specified number of persons per booking.
  • No unsealed fire arms permitted on nature reserves.
  • No motorbikes, quad bikes, motorised water craft of any nature are allowed off public roads in all the reserves.
  • Camping or overnight stays are only permitted in designated areas.
  • Visitors are only permitted on marked tourists routes and roads. No off road driving is permitted.
  • Day visitors must be out of the nature reserve by sunset or 18h00, whichever is the earliest.
  • Picnics, swimming and fires may only be undertaken in designated areas.
  • Entrance to nature reserves may be only be made with the appropriate entry permit and payment of prescribed fees.
  • South African residents 55 years and over are granted a discount of 20% on accommodation tariffs. SA residents qualify for the above discount on presentation of identification and proof of age for pensioners.
  • Thomas Baines offers a student rate, however to qualify for the applicable students must provide a valid student card for authenticating purposes.
  • Normal road and traffic regulations are applicable in all nature reserves.
  • Consult our Reservation Staff for details for out of season discounts and promotions.
  • The Conservation Fees are applicable to Day Visitors.
  • Peak Season is defined as all South African school holidays, Easter and long weekends (public holiday on a Friday or Monday).
  • Off-peak Season is defined as the period excluding those defined as Peak Season.
  • No refunds will be considered should visitors experience bad weather as weather conditions are out of our control.
  • Night drives will only be undertaken in official nature reserve vehicles with an official guide, no private night drives may be undertaken.


 

NATURE RESERVES